Project scope and service terms
Last updated: 8 September 2026
Confirming the scope
The base scope, selected modules and displayed benefits define your order. Before work begins, content, integrations, access and timing are confirmed in writing. Custom systems or work beyond the published scope require a separate quote. If we cannot deliver the paid scope, we offer a refund before work starts.
Payments and outside costs
One-time projects can be paid 50% of all selected services to start and the balance before handover after review, or in full. Keep Improving is one prepaid month with no automatic renewal. Listed prices are service fees; domains, hosting, subscriptions and advertising spend are separate. We do not currently collect VAT. The final payable total is shown before payment.
Content and revisions
The client supplies content, images, permission to use them and required access. Every package includes two review rounds within its scope, with consolidated feedback per round. Added pages or changes to approved scope require a new cost and timeline agreement.
Handover and ownership
Project files are handed over after payment; third-party assets and tools retain their own licences. Main accounts are held in the client’s name where possible. In-scope defect corrections are included for 14 days after launch; new content and features are separate.
Pausing or cancelling
If your needs change, contact us before work starts or before the next stage. Completed work and associated amounts are reviewed, with the agreed settlement recorded and any non-excludable legal rights respected. Final cancellation terms are agreed in the project offer before payment.
Search and advertising outcomes
Platforms control indexing, rankings, ad delivery and Business Profile approval, and outcomes depend on factors outside the implementation. We commit to the agreed work and reporting, without guaranteeing a ranking, customer count or specific advertising return.
Referrals and customer benefits
Read the benefit scopes, voucher rules and order-verification requirements before taking part. Rewards and referrals